Warranty

Who qualifies?

The Auvnex warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

What qualifies?

Only products that are purchased directly from Auvnex are eligible for this warranty,The warranty does not cover the following:

Normal wear and tear from daily use of product

Product was used for unintended purposes

Misuse, mishandling, accident, or other abnormal use of product

Damage caused by improper or unauthorized repair or maintenance

Product is not genuine or not manufactured by Auvnex

3rd party purchases are not covered under Auvnex warranties

Auvnex 1-Year Warranty*

Auvnex offers a 1-year limited manufacturer warranty on products,This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.

Warranty Claim Process

To submit a warranty claim, please email Treasure.Oasis@outlook.com

All warranty claims must be filed within one year of the date of purchase. We may request photos or videos of the product to verify the claim, and in some cases, we may require you to return the product to Auvnex for inspection. Auvnex reserves the right to charge shipping and handling fees for the assessment and processing of any warranty claim.

Warranty Disclaimers

Auvnex reserves the right to replace, repair, rebuild, and recondition products at Auvnex’s sole option. If the product under warranty becomes inactive or no longer in production, Auvnex reserves the right to replace the inactive product with a similar or better product in accordance to Auvnex judgment and discretion.

Excluding the express warranty provided, Auvnex, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Auvnex product, including, but without limitation, device damage, data loss, or personal injury.

We are responsible for our product conditions and would love to help you resolve any issues. We want you to have a positive experience every time you shop with Auvnex. Please let us know if you have received any defective items by contacting us here: Treasure.Oasis@outlook.com